Automated Appointment
Confirmations by Telephone Call
and Email
We seamlessly integrate with your Practice
Management Software (PMS) system to effortlessly deliver all appointment
reminders/confirmations on your behalf through our system to patients notifying
them by email and telephone of their appointment anywhere from a day to a week
prior to their appointment. These calls go out with the caller-id of your office
and the email goes out from the email address of your office. For every call we
deliver, it will attempt to connect to the recipient 6 times, once every 15
minutes to get that person live or by voicemail. If after the 6th attempt the
system has been unable to reach them, the office is notified. For
any call that is not completed, we will notify the office through their account.
This frees up staffs time by removing the monotonous task of calling patients to
confirm whilst also enabling your staff to provide a much higher level of
customer service to patients while they are in your office. After all calls are
delivered a detailed report on the calls is sent to your office highlighting the
recipients name, the number they were reached on, whether the call was listened
to live or it went to answering machine/ voicemail and we let you know exactly
how long each patient listened to your call for.
Reactivation
Call to Inactive Patients:
Your Practice Management Software (PMS) system
holds hundreds if not thousands of your patient’s information. Many of these
patients have not been seen by your office for 12 months or greater for various
reasons. Why invest in getting new patients into your office when you can reach
out to patients that already know you and your staff. We highlight and target
these “inactive” patients with a friendly greeting on their telephone inviting
them back into your office in one of your staff member’s voices. So instead of
100% of your business being generated by 25% of your patient database, increase
your profits by trying for 100% of your business coming from 100% of your
patient database. After all calls are delivered a detailed report on the calls
is sent to your office highlighting the recipients name, the number they were
reached on, whether the call was listened to live or it went to answering
machine/ voicemail and we let you know exactly how long each patient listened to
your call for.
Internal
Marketing Campaign
In today’s market it is critical to communicate
with your patients on a frequent basis. For this reason we empower your office,
with our expert advice, to construct a communications campaign to reach out to
your patients on a more regular basis. We enable your office to deliver Happy
Holidays/ New Years call, Happy Valentine’s Day calls where you can incorporate
a teeth whitening promotion, Happy Mothers Day call, Happy 4th of
July, September benefits Reminder Call to PPO patients, Happy Birthday greetings
and many more. We provide you with all scripts that you can edit to your own
taste and allow you to continue to touch your patients while building your
business brand all at once! After all calls are delivered, a detailed report on
the calls is sent to your office highlighting the recipients name, the number
they were reached on, whether the call was listened to live or it went to
answering machine/ voicemail and we let you know exactly how long each patient
listened to your call for.
Monthly
Recalls
Does your
staff currently have the capacity to keep on top of your patients monthly recall
program whether that be a 3, 4 or 6 month? Let us handle the responsibility of
notifying your patients that they are overdue their recall appointment. We
deliver all recalls on the first Monday of every month notifying your patients
for that month. All calls go out in a staff members voice, informing the patient
that they are overdue a check-up and to call immediately to schedule an
appointment.
All calls go out in your offices caller-id and
after all calls are delivered a detailed report on the calls is sent to your
office highlighting the recipients name, the number they were reached on,
whether the call was listened to live or it went to answering machine/ voicemail
and we let you know exactly how long each patient listened to your call for.
Patient
Communication System
